The Brief
Lachlan and Georgia purchased their first home on the Central Coast. The home came with a 50L Rheem Electric Water Heater installed in the bathroom. The young couple, both in their 20s, needed an upgrade to cater for their hot water demand.
“We are a young couple, first home buyers and newly engaged,” said Georgia.
“Our old water heater was really small; it was located in our bathroom. Since the day we moved in, we said ‘we have to move that outside’. We need to maximise as much space as we can.”
Lachlan also shed light on the challenges they faced with a small system. He said they were restricted in how much hot water they could use at a certain time.
“It’s a small, one-bedroom home, but we hope to extend it in the future,” said Lachlan.
“We couldn’t even have a shower or run the dishwasher in the same hour, so that wasn’t great.”
The Solution: Rheem AmbiPower® 280e Heat Pump
Smaller water heaters such as the 50L are suited for tight spots where there is limited hot water demand. Examples include under the kitchen bench, laundry and granny flats.
Lachie and Georgia needed more hot water while reducing their energy consumption. The couple contacted Rheem to assess their hot water usage and advise a solution that would meet their needs.
Our Service team recommended the Rheem AmbiPower® 280e Heat Pump, which will allow Lachlan and Georgia to save on their energy use and future-proof their home.
“They had a 50L tank inside, which was 15 years old. It was time for a new one,” said Louis from Rheem Service
“We recommended relocating the system to outside with a more energy-efficient tank. We recommended the Rheem AmbiPower® 280e Heat Pump. With them being a young couple and planning for the future, a little 50L just wasn’t going to be enough.
“They can save up to 70% on their energy use1, and we wanted to give them more hot water than they had because they were running out.”
Why did Lachlan and Georgia choose the Rheem AmbiPower® 280e Heat Pump?
1. Energy savings
The energy savings was a key reason why Lachlan and Georgia chose a heat pump. At this stage of their lives, they need a system that delivers a reliable supply of hot water without the high energy use.
“The energy saving was a massive drawcard for us in terms of switching from electric to the heat pump,” said Georgia.
“Our previous system was running on continuous tariff. It was always heating and costing us money. For first home buyers with a new mortgage, that wasn’t great.”
2. Suitable for homes of up to six people
The Rheem AmbiPower® 280e Heat Pump has a 280L capacity and is suitable for homes of up to six people. Given Lachlan and Georgia plan to have a family one day, the heat pump can cater for new stages in their life.
“The increase in capacity [compared to the previous electric] was big because we used to run out of hot water in the winter especially,” Lachlan said.
“We plan on possibly having a family one day,” Georgia said. “So given that it’s perfect for us right now and then possibly for plans in the future was perfect.”
3. Environmentally friendly solution
Homeowners can reduce their carbon footprint as heat pumps use a natural source – the ambient heat in the air. Also, the Rheem AmbiPower® 280e Heat Pump features a low Global Warming Potential (GWP) R290 refrigerant.
“Another bonus of the heat pump was that it’s better for the environment which is important to us know there’s less impact,” said Georgia.
THINKING OF INSTALLING A HEAT PUMP?
If you’re considering a heat pump, contact Rheem or your local plumber today.
“My advice to other young couples would be to reach out to a Rheem representative or a local plumber,” Georgia said.
“Have a chat, get to learn about it because before all of this, I had no idea what electric was, what a heat pump was. Now I feel like I’m all over it.
“They gave us the confidence to choose the right system for us.”
RELATED ARTICLES ON THE RHEEM BLOG:
- What is the difference between a heat pump and traditional electric water heater?
- How does a heat pump water heater work?
- 10 things you should know before buying a heat pump water heater
Disclaimers:
- Energy savings are based on Australian Government approved TRNSYS simulation modelling using a medium load in Zone 3 and apply when replacing a similar sized storage electric water heater. Any savings will vary depending upon your location, type of water heater being replaced, hot water consumption and fuel tariff.

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